ben999's Privacy Policy

This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, use, storage, and protection of personal information of users ("you" or "user") of the ben999 platform and the website https://ben999.cam ("Platform").

ben999 is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of every player's personal information is our fundamental responsibility. By registering or using our platform, you are agreeing to this Privacy Policy.

We recommend that you read this policy in full, and contact our support team if you have any questions.

We collect various types of information to create your account and provide services on the ben999 platform. This information falls into two main categories:

We only collect information that is necessary to provide our services properly and to meet legal obligations. Collecting unnecessary or excessive information is against our policy.

ben999 uses your personal information for the following specific purposes. We never use your information for any other purpose without your consent:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To prevent fraud and verify age (confirming 21+).
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Service: To resolve your issues and provide 24/7 live chat support.
• Security Assurance: To prevent unauthorized access and suspicious activity.
• Promotional Communications: To send bonus offers and updates, subject to your consent.
• Service Improvement: For statistical analysis to enhance the platform experience.
• Legal Compliance: To comply with applicable laws and regulations.

ben999 uses industry-leading security technology to keep your personal information safe. Our security framework operates at the following levels:

Please keep in mind that no method on the internet is 100% secure. We therefore ask that you keep your password and login details completely private and do not share them with anyone.

ben999 never sells or rents your personal information. However, in the following limited circumstances, we may share information with specific third parties:

• Payment Providers: Information required to complete transactions via bKash, Nagad, and Rocket is shared only for that transaction.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive only the minimum information necessary to operate the games.
• Legal Authorities: Information may be provided to relevant authorities based on a court order or legal requirement.
• Fraud Prevention: Necessary information may be shared with verification services engaged to prevent fraud and money laundering.

All these third parties are bound by confidentiality agreements with us and may use your information only for the specified purpose.

Cookies and similar tracking technologies are used on the ben999 platform to improve your experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for core platform functions, such as maintaining login sessions. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the platform is used and to improve services.

You can control or delete non-essential cookies through your browser settings. However, this may affect some functionality of the platform.

ben999 retains your personal information for as long as it is necessary or legally required:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial records are retained for a minimum of five years after an account is closed (as required by law).
• Transaction History: All deposit and withdrawal records are retained for legal and audit purposes.
• Communication Logs: Records of interactions with customer service are retained to ensure service quality.

Once the defined retention period ends, we securely delete or anonymize the data so that it is no longer personally identifiable.

You have the following rights over your personal information. Contact us to exercise these rights:

To exercise your rights, email [email protected] or contact us via our 24/7 live chat. We will aim to respond to your request within 30 days of receipt.

ben999 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21.

All users must confirm their age at registration, and age is verified through an identity verification process. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information.

If you believe that a minor has registered on our platform, please notify us immediately.

ben999 reserves the right to update or amend this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the platform.
• By sending an update notification to your registered email.
• By changing the "Last Updated" date at the top of this page.

Continuing to use the platform after changes are made will be considered as your acceptance of the updated policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our security and privacy team through the channels listed below: